Privacy Policy

At My Life Loom, we understand that your family memories, stories, and personal information are precious and private. This Privacy Policy explains how we collect, use, protect, and share your information when you use our family timeline and memory sharing platform.

By using My Life Loom, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our service.

1. Information We Collect

Personal Information

• Name, email address, and birth date
• Profile photos and personal details
• Authentication information through Auth0
• Account preferences and settings

Family and Memory Data

• Family tree information and relationships
• Tags, categories, and organizational data

Technical Information

• Device information and browser type
• IP address and general location
• Usage analytics and interaction data
• Cookies and similar tracking technologies

2. How We Use Your Information

• Service Delivery: Provide and maintain your family timeline, memory storage, and sharing features
• Account Management: Create and manage your account, authenticate users, and provide customer support
• Communication: Send you important updates, security alerts, and support messages
• Improvement: Analyze usage patterns to improve our service and develop new features
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Comply with legal obligations and protect our rights

3. How We Share Your Information

Family Sharing

Information you choose to share with family members through our platform will be visible to those invited users according to the sharing permissions you set.

Service Providers

We work with trusted service providers who help us operate our platform:

• Auth0: Authentication and user management
• Cloud Storage: Secure storage of your photos and files
• Analytics: Understanding how our service is used (anonymized data)
• Email Services: Sending notifications and communications

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (HTTPS) and at rest
• Access controls and authentication
• Regular security audits and monitoring
• Secure data centers and infrastructure
• Employee training on data protection

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Restriction: Limit how we process your information
• Objection: Opt out of certain data processing activities

To exercise these rights, contact us at privacy@mylifeloom.com

6. Data Retention

• Active Accounts: We retain your data while your account is active
• Deleted Accounts: Data is permanently deleted within 30 days of account deletion
• Backups: Backup copies are retained for up to 90 days for disaster recovery
• Legal Holds: Data may be retained longer if required by legal obligations

7. Third-Party Services

We integrate with third-party services that have their own privacy policies:

• Auth0 Privacy Policy
• Google Privacy Policy (Analytics)

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze usage. You can control cookie settings in your browser preferences.

10. Children's Privacy

Our service is not intended for children under 13 without parental guidance. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will provide additional notice via email.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: