Terms of Service

Effective Date: August 27, 2025 | Last Updated: August 27, 2025

Welcome to My Life Loom. These Terms of Service ("Terms") govern your use of our family timeline and memory sharing platform. By accessing or using our service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using My Life Loom, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our service.

2. Service Description

My Life Loom is a platform that allows you to create family timelines, store memories, build family trees, and share your life stories with family members. We provide tools for organizing, visualizing, and preserving your personal and family history.

3. User Accounts

  • You must be at least 13 years old to create an account
  • You are responsible for maintaining the security of your account
  • You must provide accurate and complete information
  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized use

4. User Content

Your Rights

You retain all rights to the content you upload, including photos, videos, stories, and family information.

License to Us

You grant us a limited license to store, display, and share your content as necessary to provide our service, including sharing with family members you invite.

Content Guidelines

  • Content must be accurate to the best of your knowledge
  • Do not upload content that violates others' privacy or rights
  • No illegal, harmful, or offensive content
  • Respect copyright and intellectual property rights

5. Subscription and Payment

  • Free Plan: Limited features available at no cost
  • Paid Plans: Additional features available through subscription
  • Billing: Subscriptions are billed in advance on a monthly or annual basis
  • Refunds: Refunds may be available within 30 days of purchase
  • Changes: We may modify pricing with 30 days notice

6. Privacy and Sharing

  • You control what information you share and with whom
  • Invited family members can view shared content according to permissions you set
  • We do not share your personal information with third parties except as described in our Privacy Policy
  • You are responsible for respecting the privacy of family members you add to trees

7. Prohibited Uses

You may not use our service to:

  • Violate any laws or regulations
  • Infringe on others' rights or privacy
  • Upload malicious code or attempt to hack our systems
  • Create fake accounts or impersonate others
  • Use our service for commercial purposes without permission
  • Spam or harass other users

8. Termination

  • By You: You may cancel your account at any time
  • By Us: We may suspend or terminate accounts that violate these Terms
  • Effect: Upon termination, your access will cease and your data may be deleted
  • Data Export: You may export your data before termination

9. Intellectual Property

My Life Loom and its features are our intellectual property. You may use our service but may not copy, modify, or distribute our software or designs.

10. Disclaimers

  • Our service is provided "as is" without warranties
  • We cannot guarantee 100% uptime or data availability
  • We are not responsible for the accuracy of user-generated content
  • We recommend regular backups of important data

11. Limitation of Liability

To the fullest extent permitted by law, My Life Loom's liability is limited to the amount you paid for our service in the 12 months prior to the incident.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes via email or through our service. Continued use after changes constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of the jurisdiction where My Life Loom operates. Any disputes will be resolved through binding arbitration.

14. Contact Information

If you have questions about these Terms of Service, please contact us:

Email: legal@mylifeloom.com

General Support: support@mylifeloom.com

Response Time: We aim to respond within 3-5 business days